JagsCARE Team

Learn more about JagsCARE

JagsCARE team members are IU Indianapolis faculty and staff members. They receive regular training and support from our Counseling and Psychological Services team.

Anyone in our campus community can request and receive support from the JagsCARE team, including students, faculty, staff, emergency workers, and/or family members of those affected by the critical incident.

JagsCARE interventions and support aim to help individuals:

  • Experience a sense of community, connection, and care.
  • Feel normalized in their thoughts, feelings, and responses.
  • Learn coping tools that can be effective in alleviating initial post-trauma impacts/symptoms.
  • Facilitate connection to follow up support and resources (if needed).

After a crisis: What to expect and what to do

You are not alone.

You have experienced an unusually stressful and traumatic event. In such situations, our typical coping mechanisms may be overwhelmed. Those things you usually do to manage daily stressors may simply not work. You may experience symptoms of distress and impaired functioning that you have never experienced before.

Two students talking to each other seriously.

After a traumatic event

A critical incident occurs when an individual experiences or witnesses a threat to or loss of life, emotional safety, or way of living. Critical incidents have a profound impact on how we view the world. Thoughts, emotions, and actions surrounding the event are often difficult to recall and a sense of confusion may result. You may feel:

  • Emotionally flat
  • Detached from your body
  • As if in a dreamlike state
  • A loss of pleasure
  • An exaggerated startle response
  • Irritable
  • Restless
  • On edge

Some people may also have difficulty sleeping, a decreased appetite, and other physical symptoms. You may struggle to focus, concentrate, and complete tasks.

Regarding the event, you may experience:

  • Difficulty recalling specific details
  • Distress /anxiety when exposed to reminders
  • Intrusive thoughts, images, flashbacks
  • Avoidance of similar situations/reminders
  • Dreams or nightmares
  • Survivor guilt

Grief and loss

Traumatic events are often accompanied by death or loss of community, relationships, or sense of safety. Everyone feels grief in their own way, and there is no "right way" to grieve. Individual grief reactions may also differ depending on the nature of the loss (e.g., expected vs. unexpected, traumatic vs. "natural"). Grief can be described by five stages:

  • Denial, disbelief, numbness
  • Anger, blaming others including those lost
  • Bargaining, thinking "what if..." or making promises for the future.
  • Depressed mood, sadness, and crying
  • Acceptance, realizing things are different and beginning to take steps forward

Not everyone experiences all these stages. Most people don't experience them in a specific order, rather go back and forth between stages. People who are grieving may shift between crying spells, anger, questioning, and numbness within a day or within a few minutes.

Need more information or support?

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Counseling and Psychological Services

CAPS provides a full range of clinical mental health services and support to students, as well as crisis stabilization and referral for faculty and staff.

Contact CAPS: 317-274-2548 or capsindy@iu.edu

Office location: Lockefield Village, second floor, 980 Indiana Ave., Indianapolis, IN 46202

Employee Assistance Program 

EAP provides confidential and professional help when day-to-day activities are interrupted by stress. Full-time employees and household members are eligible.

Call 888-234-8327 or 317-962-2622 to access services.

Dean of Students Office 

The Dean of Students Office works to maintain a positive and educationally supportive campus community, coordinates the Behavioral Consultation Team, and engages in campus emergency planning and response.

Contact the office at 317-274-4431.

Student Advocacy and Support 

This team helps students solve problems by offering objective consultation, promoting self-advocacy, and providing information on campus and community resources.

Call 317-274-4431 or email stuadvoc@iu.edu.


This is an information and referral network for human services, such as food, housing, health care, support goods, clothing, shelter, legal aid, and much more. 

Call 211 or visit the following web links for services: www.connect2help.org or in211.communityos.org

IU Indianapolis Police Dispatch

Non-emergency number: 317-274-2058

Email: police@iu.edu 

Safety Walk Escorts on Campus: 317-274-7233(SAFE)

Critical Threat Assessment Team: 317-274-7911

24-hour crisis numbers

National Suicide Prevention Lifeline:

988 or 1-800-273-8255 (TALK)

Crisis Text Line:

Text HOME to 741741

National Domestic Violence Hotline:


National Sexual Assault Hotline:


Veterans Crisis Line:

Text 838255 or 988 then Press 1

Trevor Project Crisis Support (LGBT):

Text START to 678678 or 1-866-488-7386

Aspire Indiana 


Crisis and Suicide Hotline