Strategic Priority 1: Strengthen Student Experience and Support
Objective: Improve the overall experience for students through equitable and inclusive services, robust support systems, and effective communication.
2024 HRL strategic priorities
Goal 1: Improve student and partner experience
Goal 2: Ensure equitable and inclusive services
Goal 3: Support student success and well-being
Goal 4: Implement data-informed improvements
Strategic Priority 2: Foster Team Cohesion and Staff Engagement
Objective: Create a collaborative and empowering environment for professional and student staff.
Goal 1: Enhance collaboration and communication
Goal 2: Cultivate an empowering environment
Goal 3: Standardize supervision and hands-on learning for student staff
Strategic Priority 3: Achieve Operational Excellence
Objective: Establish structured processes and procedures to enhance efficiency, transparency, and accountability.
Goal 1: Standardize and document processes
Goal 2: Foster transparency and accountability
Goal 3: Set clear expectations and implement performance management strategies
Goal 4: Improve staff satisfaction and retention
Strategic Priority 4: Enhance Communication
Objective: Improve the consistency and clarity of communication to foster a collaborative and informed work environment.
Goal 1: Improve internal communications
Goal 2: Tailored resident and client communication
Goal 3: Strengthen stakeholder communication channels
Goal 4: Implement comprehensive feedback mechanisms
Year 1 focuses: Foundation and communication enhancement
For the first year of our plan, Jan. 2025–May 2026, we will build the foundation for operational excellence and enhance communication and collaboration to improve staff cohesion and the student experience.
Specifically, we will:
- Focus on enhancing the student experience by implementing tailored communication strategies and supporting student success.
- Develop and standardize processes to ensure consistency and efficiency in operations.
- Foster team cohesion through improved communication and collaboration.
- Initiate data collection and analysis to drive improvements.
- Continue equity and inclusivity efforts for all services and interactions.